Contact and order help

Send us a message

Email support@aiozilgoal.com for order help, refund questions or privacy requests. Include your order number if available, but never your full private order link or card details.

Use the Feedback button in the bottom-right corner of any product page. Describe the issue or idea in the message box. Email is optional; add one if you would like a reply.

Your browser reference and available order number are included automatically to help us investigate. For an order question, opening Feedback from that order's private page gives us the most useful context. Do not paste your full private link or card details into the message.

Find your order

Open the private link saved after checkout, or visit My orders in the same browser. On another device, use the complete private link. Clearing browser data can remove your locally saved order entries.

Providing an email does not automatically send a recovery link. Keep a copy of your order link and payment receipt.

Payment confirmed, video not ready?

The order page updates while the video is queued and generated. Once it is ready, a download button appears. If the page reports a failure or remains stuck, send feedback with the status you see and when it occurred. Avoid placing another order to resolve the same purchase.

For duplicate charges or a technical failure, read the refund policy. For a privacy request, use the same feedback form and include an email so we can follow up. See the privacy notice for details about stored information.