Refund policy

Your purchase

The offer shown at checkout specifies the price and video format for your order. Keep your order reference and receipt if you need help.

When to contact support

Contact the seller if you were charged but your order never became available, generation ended in a technical failure without a usable delivered file, or you believe the same purchase was charged twice. Keep the order reference, payment receipt, and a short description of the issue. Do not send full card details.

For a verified technical failure that cannot be resolved by delivering the purchased video, the seller will arrange a refund to the original payment method. A retry should be discussed with you when appropriate. Do not assume an error message itself has triggered an automatic refund.

Creative differences and cancellation

AI results may vary in likeness, motion, and scene details. A different creative preference after a usable video has been delivered does not by itself establish a technical failure. Contact support if the result materially differs from the specifications offered at checkout so the issue can be assessed.

If you need to cancel, contact the seller promptly. Cancellation may no longer be possible after generation has begun. This policy does not limit any rights that apply to your purchase under applicable law.

Refund timing

A refund request and an approved refund are separate events. We will confirm the decision and tell you when an approved refund has been submitted. Your bank or payment provider controls when an approved refund appears on your statement; we do not promise a fixed banking timeframe.

Contact

See contact and order help. Use the Feedback button on your order page and include an email so we can respond.